Check out this blog piece from Talkdesk, where they discussed how contact center AI fosters agent engagement. Jay Gupta, Director of Product Marketing for AI, Automation and Analytics, shared insights on engaging agents with AI and automation, and how purpose-driven and inclusive workplaces can be formed.

Read the full blog…

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We know that trying to predict people’s purchasing decisions is a difficult thing.

Here are the latest innovations and solutions on using ML to improve demand forecasting from Sharon Gieske, Data Science Tech Lead at Picnic Technologies, and Rick Rijkse, Principal Data Scientist at Ahold Delhaize, who joined us at…

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We caught up with experts from our RE•WORK community to find out about their must-read papers of 2022.

They have provided a list of the top 17 AI papers that you can add to your summer reading list!

Experts include Qike (Max) Li, Staff Data Scientist — Tech Lead at…

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